What support is provided (onboarding, setup, config, direct Slack support, live support)?

AXYS offers comprehensive support to ensure a smooth onboarding and deployment experience. Our team assists you with connecting your first data sources, building effective prompts, and adding predefined questions so you can get immediate value. We guide you through setup, configuration, and familiarizing yourself with the system until you’re ready to manage everything independently. For fast and convenient help, you get a direct Slack channel for near real-time support, along with access to a dedicated account manager and responsive technical support options. This multi-channel support model is designed to help you succeed from day one and as your needs evolve.