Frequently asked questions

Everything you need to know about AXYS Platform
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AI, LLM, Prompting, and Search

Branding and Customization

Data Management and API Features

General AXYS Platform Overview

Integration and Connectivity

Pricing and Licensing

Usability, Support, and Operations

Branding and Customization

Yes, AXYS is highly customizable to meet your unique business and industry requirements. The platform offers flexibility across backend integrations, frontend dashboards, model fine-tuning, prompt control, and business workflow automation—allowing you to tailor every aspect to your company’s technical and operational needs. Whether you want to build custom business dashboards, integrate with proprietary systems, or fine-tune AI model interactions, AXYS can adapt quickly. Additionally, our skilled engineering team is available at a discounted rate to help implement advanced customizations at a fraction of traditional development costs, so you can achieve your goals efficiently and affordably.

Yes, AXYS supports full branding customization for your organization. You can run AXYS on your own company domain, add your logo, and customize descriptions and interface elements to reflect your brand identity. This ensures a seamless and professional experience for your team and users, fully aligned with your company’s look and feel.

Yes, you can build custom mobile applications and business dashboards using AXYS APIs. Many of our customers use AXYS APIs as the backbone for their own apps, tailoring data access, features, and user experiences to fit their unique needs. You have full flexibility—whether you want to leverage AXYS’s built-in interface, build your own UI, or create solutions that don’t require AI at all, such as statistical dashboards or process automation. AXYS APIs give you complete control to innovate and extend your business applications however you choose.

Data Management and API Features

Yes, AXYS lets you assign specific data sources or API endpoints to individual users, teams, or business tasks. You can control exactly who has access to which data or functionality, set permissions, and manage roles through the platform’s no-code interface. This ensures that every user or department only sees the data and tools relevant to their responsibilities, supporting security, compliance, and tailored workflow automation.

Yes, AXYS gives you full control over which fields and data are indexed from each connected source. Using the no-code interface, you can select or exclude specific fields, tables, or document sections both during initial setup and at any time afterward. You can easily add or remove fields—including new fields that appear in your sources—without writing a single line of code or redeploying the backend. This flexibility lets you optimize data storage, maintain privacy, and keep your indexing perfectly aligned with your business and compliance needs.

Yes, AXYS makes it easy to create dedicated API layers or solutions for each department—such as Marketing, Sales, or Legal—while keeping data and questions fully separate. With AXYS’s advanced auto API generator, even an individual in your company can generate secure APIs in minutes, complete with unique data sources, fields, permissions, and filtering rules. You can also assign unique API keys to each department, team, or user, ensuring secure and controlled access. This approach streamlines prototyping, supports privacy and compliance, and allows every team to access exactly what they need—making API development seamless, rapid, and cost effective.

Absolutely. AXYS allows you to control exactly what data is exposed through each API endpoint by setting conditions and filters—no coding required. You can restrict data by user, customer, data type, or any other criteria, making it easy to tailor each endpoint for specific dashboards, applications, or business needs. This ensures secure, precise data delivery for every use case.

Yes, AXYS provides clear, real-time reporting on what data is being indexed from all your connected sources. You can view detailed summaries of indexed fields, tables, document types, and recent changes through the platform’s dashboard. This transparency ensures you always know exactly what data is available for search, analytics, or AI workflows, supporting compliance and data governance at every step.

AXYS automatically detects and harmonizes data schemas from all your connected sources, standardizing field names, data types, and relationships for unified analysis. You can further customize schema mapping with intelligent or manual tagging, overwrite field names, and create relationships between sources—all through a no-code interface. AXYS also supports advanced data transformation, letting you condition, enrich, and adapt data to fit your business needs. This flexibility ensures your structured and unstructured data is always ready for analytics, AI, and workflow automation.

AXYS automatically detects and maps data schemas from all connected sources, standardizing field names, data types, and relationships for unified analysis. In addition to automatic harmonization, AXYS offers intelligent and manual tagging options, lets you overwrite field names, and allows you to create custom relationships between sources or fields—all with no code required. These flexible tools make it easy to tailor your data model, combine complex data sets, and adapt transformations for your specific business needs. Whether you need fully automated mapping or hands-on customization, AXYS ensures your data is always organized, consistent, and ready for advanced analytics or AI projects.

Yes, all auto-generated APIs in AXYS are designed with enterprise-grade security. Each API endpoint is protected by a unique, secure token that controls access and permissions. You can easily manage, rotate, or revoke these tokens at any time for full security and compliance. This ensures that every API, whether for an individual, department, or custom solution, remains safe, private, and fully under your organization’s control.

General AXYS Platform Overview

Yes, here’s how AXYS works in 5 simple steps:

Connect your data: Link databases, SaaS apps, files, and cloud storage to AXYS with no-code setup.

Automate integration: AXYS unifies, cleans, and organizes all structured and unstructured data automatically.

Generate secure APIs: Instantly create secure, customizable APIs for dashboards, apps, and business workflows—no coding required.

Enable AI and insights: Use built-in AI tools and chat to ask questions, analyze data, and generate reports with OpenAI or your preferred models.

Scale with ease: Easily manage users, permissions, and integrations as your needs grow—AXYS scales flexibly with your business.

Do all these, in Hours and not Months.

AXYS is deployed directly in your own cloud or on-premises environment, inheriting all your existing security controls, firewall rules, and compliance policies by default. The platform operates entirely within your private infrastructure, so your data never leaves your environment. AXYS works with your established security groups, identity management, and DevOps standards, ensuring seamless alignment with your organization’s best practices. All AXYS APIs are secured with robust authentication and tokenization, giving you full control over data access and permissions. For extra protection, AXYS can run entirely behind your firewall, maintaining strict privacy and regulatory compliance at all times.

AXYS is built for rapid deployment in modern cloud environments. In most cases, the AXYS support team handles the installation directly in your private AWS environment, eliminating technical complexities for your team. The core platform is usually operational within minutes, not days or weeks. After deployment, you can connect your data sources and finish basic setup in just a few more minutes. This streamlined process allows you to begin integrating, orchestrating, and querying your data almost immediately—no lengthy implementation cycles or specialized engineering required.

Absolutely. AXYS is designed to work seamlessly in any environment. You can deploy AXYS in your preferred public or private cloud, in your on-premises infrastructure, or in a hybrid setup that combines both. This flexibility ensures that AXYS fits your company’s security, compliance, and operational needs, giving you full control over where and how your data orchestration runs.

Not at all. While AXYS is an enterprise-grade platform, it is purposefully designed to serve organizations of any size, including small and medium businesses. AXYS’s no-code, user-friendly interface makes powerful data orchestration and AI capabilities accessible without large technical teams. The platform is ideal for companies that have multiple data sources or growing integration needs but face limited resources, tight deadlines, or budget constraints. AXYS eliminates complexity and accelerates time to value, so even smaller teams can unify, automate, and analyze their business data quickly and affordably.

AXYS is an all-in-one, no-code data orchestration platform designed to unify, clean, and connect all your business data—whether structured or unstructured—from databases, files, SaaS applications, and more. Unlike traditional data integration tools that often require months of engineering and complex coding, AXYS can be deployed and start delivering value within days. The platform automatically generates secure, AI-ready APIs, connects instantly to a wide variety of data sources, and prepares your data for advanced AI and large language model (LLM) projects. With AXYS, even non-technical teams can manage, analyze, and optimize data quickly and efficiently, removing engineering roadblocks and accelerating AI adoption for your business.

Connecting your data sources with AXYS usually takes just a few minutes. Most data sources require only your authentication credentials—AXYS validates the connection and automatically handles the rest, including data mapping and API creation. You can begin querying and leveraging your data almost instantly after setup. If a specific connector for your source is not available, our engineering team can quickly build one based on customer requests, ensuring seamless integration for any business system.

No, AXYS does not alter or impact your original data sources. The platform connects in a read-only or permission-controlled manner, ensuring that your source data remains untouched and fully secure. All data extraction, transformation, and orchestration occur within AXYS without changing the integrity or structure of your original systems. You maintain complete control over your data at all times.

Integration and Connectivity

Yes, AXYS can connect directly to popular file storage platforms such as Amazon S3 and Microsoft SharePoint. This enables you to index, search, and analyze files stored in your cloud storage, bringing all your documents and data into the AXYS platform seamlessly. AXYS also detects and processes file changes for maximum efficiency, so only new or updated files are ingested and indexed, keeping your system up-to-date without unnecessary resource use. Integrating these sources is a simple, no-code process, allowing you to unify all your files for advanced search and AI-driven analysis.

Yes, AXYS is designed to handle both structured and unstructured data seamlessly. The platform can connect to databases, spreadsheets, and other structured sources, as well as process unstructured content like documents, emails, PDFs, and more. This versatility ensures you can unify, analyze, and make use of all your business data—regardless of format—within a single platform.

Yes, AXYS can integrate with proprietary, legacy, or custom applications. The platform is highly customizable and built to connect with virtually any system, even if it’s not a standard SaaS or cloud tool. If a connector does not already exist, AXYS makes it simple to develop new integrations based on your specific requirements—often without the need for backend development or lengthy engineering cycles. This flexibility allows AXYS to tailor integrations for unique business workflows, making it easy to connect even the most specialized or outdated systems in a fraction of the time compared to traditional solutions.

Yes, AXYS integrates seamlessly with popular SaaS platforms such as Salesforce, QuickBooks, and many others. Connecting to these platforms usually takes just a few minutes with a simple, no-code setup. Once connected, AXYS automatically detects and imports the schema, allowing you to select specific fields, apply conditions, and organize the data as needed. You can then instantly build as many customized API endpoints as your business requires, unlocking flexible data access, automation, and AI-powered analytics—all with minimal effort and no engineering required.

Yes, AXYS can be deployed entirely within your corporate firewall with no need for external access. The platform runs securely on your own infrastructure—cloud or on-premises—so all data processing, indexing, and orchestration stay fully private and under your control. This setup ensures strict compliance with internal security policies and regulatory requirements, keeping your business data completely isolated from outside networks.

AXYS supports both scheduled and real-time data ingestion. By default, AXYS refreshes your data and schema on an hourly basis for efficiency and reliability. For organizations with advanced needs, AXYS can be configured to enable streaming data ingestion or near real-time synchronization upon request. The platform is also designed to detect and process only the changes in your data, reducing unnecessary workload and ensuring up-to-date results. This flexible approach allows AXYS to adapt to your business requirements—whether you need periodic updates or continuous data flow.

Adding or removing data connectors in AXYS is a simple, no-code process. You only need to provide your authentication credentials, and AXYS automatically connects to your data source, verifies the integration, and continuously monitors the connection for health and reliability. No engineering or manual setup is required, so you can easily manage all your connectors from a user-friendly interface. This makes it quick and effortless to update, expand, or streamline your data integrations as your business needs change.

AXYS supports a wide range of unstructured data types, including PDFs, Word documents, Excel spreadsheets, plain text files, CSV files, emails, and other text-based documents. Any document containing readable text can be ingested, indexed, and analyzed by the platform, making it easy to unify and search across all your unstructured business content.

AXYS comes ready to connect with a wide range of popular databases, file storage services, SaaS applications, and cloud platforms. Out of the box, AXYS supports connectors for Microsoft Azure, AWS RDS and S3, MySQL, Google Workspace, SharePoint, Salesforce, Jira, QuickBooks, HubSpot, BambooHR, Okta, FreshDesk, Google Analytics, Authorize.net, PayPal, Constant Contact, CSV and Excel files, and more. If you have a source not currently listed, AXYS can easily add new connectors based on customer needs or popular demand, ensuring compatibility with virtually any business system.

Pricing and Licensing

Yes, AXYS provides real-time visibility into your OpenAI token usage directly within the platform. You can monitor token consumption for each query, track historical usage patterns, and quickly identify cost drivers as you interact with your data. This transparency helps you manage your AI budget, optimize prompt efficiency, and ensure you always have full control over OpenAI and LLM costs.

Yes, AXYS allows you to use your own OpenAI API key and select any available OpenAI model for your AI-powered workflows. This gives you full control over your AI provider and lets you manage your token usage, spending, and budget directly through your OpenAI admin account. AXYS simply routes requests through your credentials, so you can access your billing dashboard, monitor usage, and apply your preferred cost controls or limits from the OpenAI console. Updating your API keys and model settings in AXYS is fast and straightforward, ensuring flexibility as your needs evolve.

Yes, AXYS is purpose-built to minimize LLM and OpenAI costs for your organization. By leveraging proprietary Retrieval Augmented Generation (RAG) workflows and intelligent data filtering, AXYS reduces the amount of data sent to AI models—cutting token usage by up to 98.8 percent compared to industry averages. AXYS also provides built-in real-time tracking and monitoring tools so you can see exactly how many tokens are being used for each query. This transparency helps you optimize prompt design, monitor usage, and control costs efficiently as your AI adoption grows.

AXYS is built with its own proprietary Retrieval Augmented Generation (RAG) technology, designed from the ground up to dramatically reduce token usage and operational costs with OpenAI and other large language models (LLMs). By intelligently filtering and delivering only the most relevant, context-rich data to each AI query, AXYS minimizes token consumption—often resulting in up to 98.8 percent cost savings. The platform also offers real-time token usage tracking and optimization tools, giving you complete visibility and control as your AI adoption grows. This advanced approach makes AXYS one of the most efficient and cost-effective solutions for managing AI and LLM costs.

AXYS pricing is fully transparent and predictable, based primarily on the number of active data connectors rather than usage volume, so you never have to worry about hidden fees or unexpected costs. You can use our website’s calculator to estimate your monthly price in advance. AXYS plans start as low as $2,000 per month for unlimited usage, which is a fraction of the cost of hiring a single junior engineer. Substantial enterprise discounts are also available for larger teams or multiple integrations. For personalized pricing and enterprise quotes, contact our sales team—AXYS delivers the power of a full senior engineering team at a predictable, budget-friendly rate.

The cost to run AXYS in your AWS environment is extremely efficient and starts as low as $150 per month for a basic setup. AXYS offers several deployment options, allowing you to choose the right environment size and resources to match your business needs. As your requirements grow, the infrastructure costs can scale flexibly based on data volume, processing power, and availability preferences, but AXYS is designed to keep cloud costs minimal and predictable for companies of any size.

No, AXYS is not priced based on usage, data volume, or API calls. You get unlimited access to platform features and data flows without worrying about caps or overage fees. Pricing is determined by your selected package, which may set limits on the number of active connectors, API layers, prompts, or other functional features. These criteria are all predictable and chosen upfront to match your company’s specific needs, ensuring simple, transparent billing with the flexibility to scale as you grow.

With AXYS, the average complex query across all your structured or unstructured data uses just 3,000 to 4,000 tokens, thanks to our highly efficient design. This translates to a typical cost of about $0.02 to $0.03 per question when using OpenAI or similar large language models. For comparison, the industry average for similar queries is often close to 100,000 tokens, which means AXYS offers dramatic savings. After a response is cached, the cost for repeating the same question can drop to nearly zero, making AXYS exceptionally cost-effective for both new and recurring queries.

Usability, Support, and Operations

No, you do not need backend engineers, data engineers, or DevOps staff to operate AXYS. The platform is fully no-code and designed for easy use by business and non-technical users. All setup, integration, data management, and API generation are managed through intuitive interfaces, so you can launch and run data workflows without technical expertise. However, if you wish to build a custom business dashboard or interface on top of AXYS, you may choose to involve a front-end engineer to develop and style the user experience using AXYS APIs. Additionally, a prompt engineer can be helpful if your use case involves building and refining complex AI prompts, but neither role is required for core AXYS operation.

AXYS provides extensive documentation, step-by-step guides, and video tutorials to help you make the most of the platform. You’ll have access to a comprehensive knowledge base covering everything from basic setup to advanced features, as well as in-depth API references. Interactive training sessions and webinars are also available to support your learning and onboarding. For ongoing support, AXYS offers direct communication channels, including a dedicated Slack workspace, email, and access to your account manager, ensuring you always have expert help when you need it.

AXYS offers comprehensive support to ensure a smooth onboarding and deployment experience. Our team assists you with connecting your first data sources, building effective prompts, and adding predefined questions so you can get immediate value. We guide you through setup, configuration, and familiarizing yourself with the system until you’re ready to manage everything independently. For fast and convenient help, you get a direct Slack channel for near real-time support, along with access to a dedicated account manager and responsive technical support options. This multi-channel support model is designed to help you succeed from day one and as your needs evolve.